Be clear and concise: Use "I" statements to express your thoughts and feelings about the situation without blaming the other ...

Being straightforward, honest, and polite in communication with others is the definition of assertiveness; it does not entail ...

“What it is is clear, direct communication,” says Anne. “And it is not aggressive - that's the important thing. It's very much as an equal. So, you don't override somebody else. You don't ...