The Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today’s increasingly digital shopping environment.

Every company’s goal is retaining customers and maximising revenues, and the highly competitive landscape makes this task more complicated. Retail businesses struggle with an increased number of ...

Noticing that a customer is looking for a specific item or offering assistance before they ask — shows customers that they ...

Opinions expressed by Forbes Contributors are their own. I am a Customer Experience Futurist, Author and Keynote Speaker. Instead of waiting for customers to come to them, leading companies ...

I am a Customer Experience Futurist ... And they’re valuable across all industries, from retail to banking and real estate. The phygital possibilities are endless. Listening to customer feedback ...