Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

This, of course, does not excuse inappropriate behavior toward customers. Service agents need training in how to handle a wide range of difficult customers. That training must include self ...

The meteoric rise of artificial intelligence (AI) has moved the technology from a futuristic concept to a critical business ...

Mobile applications and games are known for their unprecedented customer growth and scale, unlike anything seen in traditional retail or Web commerce. Tiny unknown apps can suddenly go viral and ...

A company in Japan has turned to artificial intelligence (AI) technology to train staff how to deal with demanding customers. The move is aimed at boosting the adaptability of staff and enhancing ...

These days disgruntled customers can vent their spleen on social media instantly, but many companies are not handling these platforms properly, experts say. So what are the dos and don'ts of ...