A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

One of the first steps to reduce stress in customer relations is to set clear boundaries with your customers. This means defining your scope of work, your availability, your payment terms ...

A customer relations manager typically leads a team of customer service representatives, who handle customer inquiries, complaints, and requests. They also coordinate with other departments to ...

It facilitates the sharing of customer information across teams to ensure a unified approach to customer relationship management. Interaction Management: Tracks interactions across multiple channels, ...

The traditional utility-customer relationship, typically an exchange of electricity for payment, is evolving into something ...

Think you know what call center software does? Think again. In the last five years, it's evolved, integrating with SMS, messaging apps, video calls and more. Southwest has built an impeccable ...

Customer relationship management (CRM) doesn't have to be costly and complicated. Start with the best small business CRM software we've tested.

Focuses on the concept of customer value, operating decisions in sales, customer service, and account management. Focus is given on calculating the value of a good or service to the customer, ...

Join us for an insightful webinar to discover how integrating the capabilities of Playvox by NICE and CRM systems can help ...