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Customer expectations continue to rise across all industries. According to my research, 91% of customers think companies ...

Nearly three-quarters of B2B revenue comes from existing customers. Here's advice on how to keep the accounts you already ...

TOKOLI\xa0In the global business landscape, competition is often heralded as a catalyst for enhanced customer service. The ...

It’s about changing brand methods, implementing new strategies and adapting to ... By leveraging chatbots, companies can provide instant customer service, answering queries and solving issues ...

In this article, we will delve into the seven advantages of incorporating automation into your company’s customer service strategy. A key benefit of utilizing customer service automation is its ...

Watch Deepika Christina, customer experience manager at CM.com, decode the key trends and solutions for building globally scalable CX strategies ... solution – Mobile Service Cloud – helped ...

Your differentiation strategy is an essential component of an effective B2B marketing strategy ... Make sure you've nailed down all the basics, focusing on the following: Understanding of customer ...

It involves implementing strategies that not only boost short ... business's customer retention by simply providing excellent customer service, building strong relationships and offering loyalty ...

Throughout the year, CMSWire TV has hosted a diverse array of discussions, reflecting the dynamic nature of customer ...