Any manager working for a client-oriented company should be interested in organizing a smooth workflow and aim at delivering a high-quality support to all clients. Help desk ticketing system gives a ...

Explore our top mobile applications designed for help desks that can optimize your support workflow and ensure customer ...

How can you streamline your workflow and improve your service quality? Here are some tips to help you optimize your IT service desk operations using system architecture principles and tools.

You should also balance the convenience of your customers with the needs of your service desk. For example, you may want to use automated email surveys for simple requests, but personal phone ...

and most companies need software to manage their customer support workflow. Help desk software makes managing this workflow ...