Unanet, the leading provider of project-based enterprise resource planning (ERP) and customer relationship management (CRM) for the government contracting (GovCon) and architecture, engineering, and ...

Atlantic Energy, a leading provider of retail electricity and natural gas services, today announced the resolution of an inquiry by the New York Department of Public Service (DPS) related to ...

Discover how United Airlines Holdings, Inc.'s post pandemic strategy drives growth, setting records and outpacing competitors ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

In this Q&A, Sylvia Ng, CEO of ReturnBear, discusses how the company is transforming reverse logistics from a challenge into an opportunity for brands globally.

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

La Maison Simons leads Leger's 2025 WOW Digital Ranking, highlighting Canada’s top retailers excelling in online customer ...

These offers are designed to make this launch an extraordinary opportunity for customers to embrace the Apple ecosystem at an ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Dutch Bros CEO Christine Barone has been in her role for about a year. Her main objective has been not to change what already works. Just enhance it. The brand’s growth aspirations are a good example.

Alvaria, a leading provider of compliance-first contact center software, announces that it has teamed up with Zoom, a global leader in communication technology, to empower contact centers with ...