Iron Mountain leads this category in the Management Top 250, followed by Intel and Ball ...

CSAT empowers CX leaders with automatic, actionable CSAT scores for every customer interaction, leveraging Generative AI to analyze sentiment, resolution, and effort. MOUNTAIN VIEW, CA / ACCESS ...

Unanet, the leading provider of project-based enterprise resource planning (ERP) and customer relationship management (CRM) for the government contracting (GovCon) and architecture, engineering, and ...

Why do you have to treat your customers this way?!?! A mom named Jaden was pretty upset when she posted a video on TikTok and ...

Explore how technology is transforming last-mile delivery, enhancing efficiency, reducing costs, and boosting customer ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

In this Q&A, Sylvia Ng, CEO of ReturnBear, discusses how the company is transforming reverse logistics from a challenge into an opportunity for brands globally.

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

Dutch Bros CEO Christine Barone has been in her role for about a year. Her main objective has been not to change what already works. Just enhance it. The brand’s growth aspirations are a good example.

Alvaria, a leading provider of compliance-first contact center software, announces that it has teamed up with Zoom, a global leader in communication technology, to empower contact centers with ...

Q4 2024 Earnings Conference Call January 23, 2025 5:00 PM ETCompany ParticipantsAndrew Harmening - President and ...

It was ranked 8th in a list of 62 airports nationwide, while the ones at Gwalior, Bhopal and Jabalpur secured 10th, 15th, and ...